Terms & Conditions

These Terms govern your purchase and use of The Vendor Vault and any other products or content (the "Service") offered by HARLU&CO ("HARLU&CO", "we", "us", "our"). By purchasing or using the Service, you agree to these Terms.

1. Who You're Contracting With

The Service is provided by HARLU&CO. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

2. The Product

The Vendor Vault is a digital PDF guide containing vendor contacts, sourcing scripts, and educational content. Delivery is electronic, to the email address you provide at checkout. Access is lifetime, single-user, and non-transferable.

3. Acceptable Use & Restrictions

You must not (a) use the Service unlawfully or to defraud; (b) infringe our or any third party's intellectual property; (c) interfere with the security or integrity of the Service (including scraping, probing, or malware); (d) resell, redistribute, republish, or share the contents of the Vault with third parties; or (e) reverse engineer or circumvent technical limits, including any download or revocation controls.

4. Intellectual Property

All content in the Vault — text, branding, lists, scripts, and curation — is owned by HARLU&CO and protected by copyright and other laws. You receive a limited, non-exclusive, non-transferable license to use the materials for your own personal or business sourcing purposes only.

5. Payment, Billing, Refunds & Taxes

Payment, billing, cancellation, refunds, and applicable taxes are handled by Paddle as Merchant of Record under Paddle's Buyer Terms. Our specific refund eligibility is described in our Refund Policy.

6. Service Availability

We do not guarantee that the Service will be uninterrupted or error-free. We may update, modify, or replace content from time to time. Vendor information is provided "as is" — we do not control third-party suppliers and cannot guarantee their pricing, stock, response time, or conduct.

7. Suspension & Termination

We may suspend or terminate your access to the Service, with or without notice, for: (a) material breach of these Terms; (b) suspected fraud or chargeback abuse; (c) sharing or redistributing the Vault; or (d) any conduct that creates security or legal risk for HARLU&CO. Where a refund is processed, your download access will also be revoked.

8. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available". We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The Vault is educational; it is not financial, legal, or business advice.

9. Limitation of Liability

To the fullest extent permitted by law, our aggregate liability arising out of or in connection with the Service is limited to the amount you paid for the Service in the 12 months preceding the claim. We are not liable for indirect, consequential, special, or incidental damages, including loss of profits, data, or goodwill. Nothing in these Terms excludes liability that cannot be excluded under applicable law (e.g. fraud, death, or personal injury caused by negligence).

10. Indemnity

You agree to indemnify HARLU&CO against claims arising from your misuse of the Service, your violation of these Terms, or your infringement of third-party rights.

11. Governing Law

These Terms are governed by the laws of the jurisdiction in which HARLU&CO is established. Disputes will be resolved in the competent courts of that jurisdiction, unless mandatory consumer law provides otherwise.

12. Changes

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes constitutes acceptance.

13. Contact

Questions about these Terms: hello@harluandco.com. Billing, payment, or refund questions: contact Paddle at paddle.net.